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FAQ

Have Any Questions?

Got questions all about Principal Poles?
Find the answers below! and if you can’t find questions, feel free for reach us!

What is our standard delivery area? 

We service the greater Brisbane Area, up to Caboolture, Ipswich, Beaudesert and the Gold Coast. Deliveries outside of this range may incur an additional delivery fee.

We aim to have the pole connected within two weeks after pole is installed, however this is subject to Energex’s completing the supply connection. Items that may affect Energex timeframes, storms/inclement weather, traffic control and site access.

If you encounter any issues, contact our customer service team immediately. We are committed to resolving any problems quickly and efficiently.

You can easily book and pay for your power pole online through our user-friendly portal on our website.

Rest assured, Principal Poles complete the connection application and submit to Energex. We will provide updates as we are notified of the connection status from Energex.